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Sample content is clearly labelled and never sold.Payments and refunds follow the Afdian, Mianbaoduo, Whop or Stripe policy.Access codes are personal and single-use.Sample content is clearly labelled and never sold.Payments and refunds follow the Afdian, Mianbaoduo, Whop or Stripe policy.Access codes are personal and single-use.
TRUTHLABCost & rules verification terminal

Global Track

Refund Policy

This page is maintained per market in the admin console

This page is a pre-launch policy template. It must be reviewed by qualified counsel against the actual operating entity, payment platforms and delivery methods before launch.

1. We do not process payments

TruthLab does not process payments or hold payment details. All payments, refunds and disputes are handled by the third-party platform used at purchase. We cannot issue a platform refund and do not promise “instant”, “automatic” or “100%” refunds.

2. Refund process

  1. Start the refund or contact support on the purchase platform (Afdian, Mianbaoduo, Whop or Stripe).
  2. Register the platform order ID and reason in TruthLab's Refund Requests page so operators can track it.
  3. After the platform decision, operators update the status. Access may be revoked if a refund completes.

3. Unmet campaigns

If a campaign does not reach its target before the published deadline, refunds for paid seats are handled by the purchase platform under its policy. The deadline, target and handling method are those shown on the case page and platform page. Settlement timing depends on the payment channel.

4. Digital content

The vault, documents and recordings are digital content delivered immediately. Except where required by law or the platform policy, delivered digital content is generally not eligible for no-reason refunds. Confirm the delivery method, service term and scope before purchase.

5. Codes and access

Using a redeem code marks delivery as started. Inability to access caused by sharing, leakage, misuse or user error is not automatically a refund ground.

6. Disputes

If you disagree with the platform outcome, use the platform's appeal process and contact the TruthLab support address for reconciliation information. The operating entity, support SLA and complaint route must be completed before launch.